FAQ

1. About Ordering & Payment Security

Q1: How do I place an order?
The ordering process is very simple and straightforward, with just four steps:

  1. Select Products: Browse our catalog and add the desired products to your shopping cart.

  2. Enter Information: Go to the checkout page and enter your accurate shipping address and contact details.

  3. Secure Payment: We support major global credit card payments, including Visa, Mastercard, American Express, and Discover. All transactions are completed via a highly encrypted payment gateway, so no redirects are required.

  4. Confirm Order: After successful payment, you will immediately receive a confirmation email, and we will proceed with processing and shipping your order.

🔒 Security Assurance: We use a globally recognized PCI-DSS certified platform and end-to-end encryption technology. This ensures that your credit card information is processed securely through protected financial channels. Our system does not store any sensitive card data, ensuring that your payment process is 100% safe and worry-free.

Q2: Is my payment information safe?
Absolutely safe. Protecting your privacy and financial security is our top priority. We employ a dual-layer protection system:

Global Financial Standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest level of global payment data security requirements.

Bank-Level Encryption: Using SSL/TLS end-to-end encryption, your credit card number, billing address, and other sensitive data are locked in real time during transmission. Even our backend personnel cannot view your private card details, ensuring a secure shopping experience from start to finish.

2. Order Shipping & Delivery Time (U.S. Direct Shipping Advantage)

Q3: Where will my order be shipped from? How long will it take to arrive?
All our products are shipped directly from our U.S. warehouse (USA Warehouse) to ensure quality control and processing efficiency.

Order Processing: Once your order is confirmed (typically within 12 hours of successful payment), we will complete the sorting and hand over the order to the logistics company within 2 business days.

Estimated Delivery Time:

U.S. Domestic Orders: Enjoy fast logistics with a standard delivery time of 3-5 business days.

International Orders: Typically 7-15 business days, depending on the destination and local shipping speed.

3. Duties & Import Taxes (All-Inclusive Worry-Free Service)

Q4: Will I need to pay any additional customs duties or import taxes upon delivery?
No additional payments are required. To make your cross-border shopping as smooth as local shopping, we follow an "all-inclusive" pricing policy:

  • Inclusive Taxes & Fees: The total amount paid at checkout includes the product cost, international shipping fees, and any import duties or VAT (Value Added Tax) that may be charged by the destination country.

  • No Hidden Fees: Once your package arrives, you will not need to pay any additional customs or delivery fees. We handle the entire customs clearance and tax payment process.

  • Worry-Free Delivery: Since we have already prepaid the relevant taxes, your package will clear customs more smoothly, ensuring a "what you see is what you get" experience.

4. Order Tracking & After-Sales Service

Q5: How can I track my order's shipping status in real time?
We provide fully transparent real-time tracking services:

  1. Email Notification: After your order is shipped, our system will automatically send a confirmation email to your registered email address with the tracking number.

  2. Account Tracking: You can log into your account at any time and check real-time shipping status in the "Order History" section.

  3. Official Tracking: You can use the tracking number on the official websites of carriers like UPS, DHL, or FedEx to check the exact location of your package and the estimated delivery date.